Return & Refund Policy

Last Updated: June 2026

At Dooars Blend, customer satisfaction is important to us. We take great care in packaging and delivering our products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the consumable nature of tea and herbal products, we generally do not accept returns of products once they have been delivered.

However, returns may be accepted in the following cases:

  • You received a damaged product.
  • You received the wrong product.
  • The product packaging was tampered with before delivery.
  • The product is defective upon arrival.

To be eligible for a return request, you must notify us within 48 hours of receiving your order.

2. Return Request Process

To request a return, please contact our customer support team with:

  • Order Number
  • Customer Name
  • Contact Information
  • Photos of the product and packaging
  • Description of the issue

Our team will review your request and respond within 2–5 business days.

3. Refund Policy

Refunds may be approved if:

  • The product was damaged during transit.
  • An incorrect item was delivered.
  • The order cannot be fulfilled by us.

Once approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds or returns will not be accepted for:

  • Change of mind after purchase.
  • Personal taste or preference.
  • Incorrect shipping information provided by the customer.
  • Products opened, consumed, or partially used.
  • Requests made after the specified return period.

5. Order Cancellation

Orders may be cancelled before they are processed and shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request an order cancellation, please contact us as soon as possible after placing your order.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with clear photographs of:

  • Outer packaging
  • Product packaging
  • Shipping label
  • Product received

We will investigate the issue and provide a suitable resolution, which may include a replacement or refund.

7. Shipping Charges

Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part or a damaged product.

8. Contact Us

For any return, refund, or cancellation-related queries, please contact us:

Dooars Blend

Email: dooarsblendtea@gmail.com
Website: https://dooarsblendtea.com

Our customer support team will be happy to assist you.

Thank you for choosing Dooars Blend.